Organizations and projects
An organization is a group of projects which are based on the same workflow.
With Skriv, you can create as many organizations as you want, and create as many projects as you need.
You can add as many file attachments as you want to your projects (the only limit is a maximum of 25 MB per file).
Helpdesk is available on https://help.skriv.com. You will find there some documentation and you can ask questions by opening tickets.
The response time is 2 working days maximum.
If you need a more reactive support, some options will be available in the future. Please contact us.
SLA (Service Level Agreement)
Skriv promise an uptime of 99.5%. This correspond to 3 hours of service outage per month maximum (excluding planned interventions). The service availability can be seen on https://status.skriv.com.
If the service is unavailable for more than 3 hours in a month, you will get 1 free month of subscription.
Why 3 hours? Because it's a fairly reasonable timeframe to correct any major problem. But be sure that everything is done to never have any downtime.
If you need better guarantees, some options will be available in the future. Please contact us.
Some events are notified to the users (projects creation, assignment, update, etc.) by email. Also, you can configure your organizations to have events sent to a Slack channel.